Acceptable Use Policy

HiPG is a product deployed under CSEDGE Pulse, a wing of CSEDGE (“HiPG”, “we”, “us”). This policy describes what you may and may not do when using the HiPG website, dashboard, tenant portal and related services (the “Platform”). It forms part of our Terms of Service.

1. Use the Platform lawfully

You may use the Platform only for lawful purposes and in line with applicable Indian law, including laws on tenancy, data protection and consumer protection.

2. Prohibited activities

• Uploading unlawful, fraudulent, defamatory or infringing content, or tenant data you have no right to hold.
• Attempting to access another organisation’s data, accounts or systems.
• Probing, scanning or testing the vulnerability of the Platform without written permission.
• Interfering with or overloading the Platform, including through automated scraping or denial-of-service attempts.
• Reverse-engineering, copying or reselling the Platform except as allowed in writing.
• Sharing login credentials or letting unauthorised people use your account.
• Using messaging features (such as WhatsApp or email) to send spam, unsolicited marketing or abusive messages.
• Publishing a storefront listing that is misleading, discriminatory or advertises a property you do not operate.

3. Tenant data

You are responsible for collecting identity documents and personal data lawfully, with the tenant’s knowledge, and for using it only to operate your accommodation. See our Data Processing Agreement.

4. Enforcement

We may investigate suspected violations and may remove content, suspend or terminate accounts without refund (see our Refund Policy) and cooperate with law enforcement where required.

5. Reporting abuse

Report abuse or security issues to support@hipg.in.