Security & trust
Your tenants trust you. You can trust us with their data.
A plain-language summary of how HiPG protects your information.
Role-based access
Owners, managers, staff and tenants each see only what their role permits. Billing and user management are restricted to owners.
Organisation data isolation
Each PG business is its own organisation. Queries are scoped so one organisation's data is not exposed to another.
Password security
Passwords are stored as salted hashes, never in plain text. Reset links are single-purpose and expire.
Encrypted connections
HiPG is served over HTTPS so data in transit between your browser and our servers is encrypted.
Payments through Razorpay
Card and UPI details are handled by Razorpay. HiPG does not store card numbers, and payment webhooks are signature-verified.
Responsible disclosure
Found a vulnerability? Email support@hipg.in with details. Please give us reasonable time to fix it before disclosing publicly.
Frequently asked questions
Where is data stored?
Data is stored in managed cloud database and object storage. Contact us if you need specifics for your compliance needs.
Do you hold security certifications?
We do not currently claim formal certifications such as ISO 27001 or SOC 2. We will publish them here if and when we obtain them.
Who can see my tenants' documents?
Only users in your organisation whose role allows it. HiPG staff access customer data only to provide support, and only when needed.
How do I delete my data?
Email support@hipg.in from your registered address. See our Privacy Policy and DPA for details.
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