Pricing & Delivery Policy

1. Digital Delivery Only

HiPG operates entirely as a Software-as-a-Service (SaaS) platform. We provide cloud-based software for managing paying guest (PG) accommodations, hostels, and coliving spaces.

We do not sell, ship, or deliver any physical goods or hardware. As such, there is no physical shipping or tracking involved in any purchase made on our platform.

2. Instant Activation

Upon successful completion of your payment for a subscription plan or add-on:

• Your account limits and features will be automatically and immediately upgraded.
• A confirmation receipt and invoice will be sent to your registered email address within 5-10 minutes.
• You will instantly gain access to the features associated with your purchased tier in your HiPG admin dashboard.

3. Pricing

All pricing for our subscription plans is clearly listed on our Pricing page. Prices are subject to change, but existing subscriptions will not be affected until the end of their current billing cycle. Any applicable taxes (such as GST) will be calculated and displayed during the checkout process before payment is finalized.

4. Service Interruptions

While delivery of our digital service is immediate, access to the platform relies on internet connectivity and our cloud infrastructure. In the rare event of unscheduled downtime, we strive to restore service as quickly as possible. For SLA guarantees, please refer to our Terms of Service.

5. Refunds & Cancellations

Since our services are delivered instantly, please refer to our dedicated Refund & Cancellation Policy for details on eligibility for refunds or how to cancel your subscription.

6. Contact Us

If you have not received access to your upgraded plan within 30 minutes of a successful payment, or if you have any questions about this policy, please contact us at:

• Email: support@hipg.in
• Address: CSEDGE, Nellore, Andhra Pradesh, India