Maintenance Tickets

A smooth ticketing system is key to tenant satisfaction. Under Tickets, you can see every issue that tenants raise directly from their portal, as well as any complaints you log manually on their behalf.

Workflow

Every ticket moves through a simple lifecycle to keep tenants informed:

1. Open: The ticket has just been submitted and is awaiting review.
2. Assigned: You have acknowledged the issue and assigned a staff member (like a plumber or electrician) to fix it.
3. In Progress: Work is actively happening to resolve the complaint.
4. Resolved: The issue has been fixed.
5. Closed: The tenant has confirmed the fix, and the ticket is archived.