KYC & Documents

Every tenant's ID type and ID number, entered during onboarding, live on their profile. On top of that, tenants can upload a photo of the actual document from their own portal for you to verify.

What tenants do

From Documents in their portal, a tenant uploads a JPEG, PNG, or WebP photo of their ID. This immediately moves their KYC status to Pending Review and clears any previous rejection note.

Reviewing a submission

Under KYC & Documents in your dashboard, every pending submission shows the tenant's name, their property/room/bed, their ID type and number, and a View Document link that opens the uploaded photo in a new tab. Click Approve, or Reject with a short reason, the tenant sees that reason on their side and can re-upload.

Statuses

• Not Submitted, the tenant hasn't uploaded anything yet.
• Pending Review, awaiting your decision.
• Approved / Rejected, your decision, with a timestamp and, if rejected, your reason.