Frequently Asked Questions

Find quick answers to the most common questions our users ask about setting up and running HiPG.

Account & Setup

Can I manage multiple PGs from one account?
Yes! You can add as many properties as you need under one organization (up to your plan's limit, e.g., 3 for Starter, 10 for Pro). Use the "Active Property" switcher at the top of your sidebar to jump between them, or select "All Properties" to view combined metrics.

Is my data safe and backed up?
Absolutely. HiPG is hosted on secure, enterprise-grade cloud infrastructure. Your data is encrypted in transit and at rest, and we perform automated daily backups. You can also export your data at any time from Settings, Security & Data Export.

What happens if my free trial expires?
When your 14-day trial ends, your dashboard access will be temporarily locked, but no data is deleted. As soon as you purchase a subscription plan, full access is restored immediately, with all your properties, rooms, and tenants exactly as you left them.

Tenants & Management

Can tenants log in?
Yes, if you enable the Tenant Portal module. Tenants sign in from any web browser to view dues, download receipts, check the food menu, raise maintenance tickets, and log leave requests. There is no separate mobile app to install.

Can I manage individual beds, not just rooms?
Yes. HiPG goes down to the granular bed level. Every room's beds are individual records (e.g., Bed A, Bed B), and tenants are allocated directly to a specific bed, ensuring you always have a precise picture of occupancy.

Can I move a tenant to a different room?
Yes. Use the "Transfer" action on an active tenant's profile. It will seamlessly move them to a new bed, carrying over their deposit and continuing their billing cycle without you having to re-onboard them.

Billing & Payments

Does HiPG collect rent payments directly?
Not yet. You configure the UPI ID or Bank Transfer details in your settings. Tenants see these details on their invoices, pay you directly through their preferred banking app, and you or the tenant mark the invoice as "Paid" in the system.

Can I send payment reminders automatically?
Yes! If you have the WhatsApp Automation add-on, HiPG will automatically message tenants when rent is generated, 3 days before the due date, and when it becomes overdue.