Getting Help

We are here to help you get the most out of HiPG. Depending on your plan, there are multiple ways to reach our team.

From inside your dashboard

Go to Support in your sidebar and submit a request through the Submit a Request form. This is the fastest way to reach us, as it automatically includes your organization details and keeps a record of your tickets in one place under "Your Support Tickets." You can track the status of your queries, add follow-up comments, and see responses from our team directly within the dashboard.

Via email

If you are unable to access your dashboard, or prefer using email, you can write to us directly at support@hipg.in. Please ensure you email us from the registered email address associated with your HiPG owner account, and include your Organization Name or Property Name in the subject line to help us route your query faster.

Priority Support (Pro)

Customers on the Pro plan receive Priority Support. This means your tickets are routed to the top of our queue, and you receive guaranteed responses within 4 business hours. If you need urgent assistance, you will also see a direct phone number in the Support section of your dashboard, available Monday to Saturday, 9 AM to 7 PM IST.